Paying your Rent
Rent is the central source of revenue for the Association and is used to pay for management, maintenance and repair of properties. Rent is also used to pay loans and interest on money we have borrowed to improve existing and build new properties. Therefore, it is essential tenants pay their rent regularly and on time in order that we can maintain good quality housing and ensure current levels of service. Payment of rent is a legal requirement of the Tenancy Agreement. Tenants can make rent payments as often as they like, e.g. weekly, fortnightly or monthly and we also offer a variety of payment methods.
How to Pay
By Allpay Card
- Any outlet with the Paypoint symbol (use symbol)
- At any Post office (use Symbol)
Please keep receipt and allow 3 working days for the payment to reach your rent account
By Phone using Debit Card
- Phone allpay on 08445 578 32, you will need the 19 digit number from your allpay card to complete the transaction
Lines are open 24 hours per day, 7 days per week
You will need to set up a new account the first time you log on and the 19 digit reference number from your allpay card
On the allpay.net web page you can
- Find your nearest payment outlet
- Download the payment app to enable payments to be made via your smartphone or tablet
- Weekly, fortnighly, four-weekly and monthly payments can be set up, please contact the office to set this up either in person or by telephone
When is my rent due?
Please click here to access calendar
Having problems paying your rent?
If you can’t pay your rent or you have difficulties paying, please call us straight away.
We can give you advice and make arrangements for you to pay any arrears in instalments. The earlier you let us know about a problem, the easier it will be for us to help. Our staff will do all they can to assist any tenants who find themselves in this situation. We will discuss your situation in confidence and help set up a payment plan that is affordable to you and acceptable to us, to help you bring your rent account up to date
If you think you should be receiving Housing Benefit, you should apply to Glasgow City Council for a Housing Benefit assessment. This will look at your income and advise if you are entitled to any benefit.
We can also offer advice and assistance on how to apply for housing or other benefits, or make a referral for you to speak to a Welfare Benefits Advisor from GEMAP.
Money Advice Service
Due to the lack of debt counselling and welfare benefits advice the Association have employed a member of staff from the GEMAP Money advice service
The service is free to all Blairtummock tenants, please contact the office to arrange an appointment.
Getting help with your rent
If you apply for benefit, make sure you provide all the information required, otherwise your claim will not be processed and you may lose out on any benefit due. If you currently receive housing benefit and your income or family circumstances change, e.g. someone moves in or out of the house, starts or stops work, leaves school, etc. you must contact the Association and the Housing Benefit Office at 7 Shandwick Square, Easterhouse, Glasgow. Tel: 0141 287 1270.
Rent Arrear and Legal Action
While we are here to help, you must remember it is your responsibility to keep your rent account up to date. It doesn’t matter whether you pay full rent or you get part or full housing benefit, it is up to you to make sure the rent is paid. If you fall into difficulty, contact us straight away. If you make a payment arrangement with the Association, we will not take any further action, so long as you keep to it. But, if you fail to contact us or to make and keep to an acceptable payment arrangement, the Association will have to start court proceedings to recover the debt. This may result in your wages being arrested or you being evicted. Such action is always a last resort for the Association, but we will use it if we need to. So please get in touch before the arrears get out of hand and help us to help you!
Any tenant who finds they are having difficulty meeting rent payments should contact the Association immediately.