Tenant Satisfaction Survey

During February 2023 the Association employed Research Resource to carry out a Tenant Satisfaction Survey and this is what you told us:

91% of those surveyed were very/fairly satisfied with the overall service provided by BHA%

99% surveyed felt that Blairtummock was good at keeping tenants informed about their services and decisions.

100% of tenants surveyed were satisfied witht he opportunities given to them to participate in the decision making process.

91% were very satisfied/satisfied with the repairs service

79% reported that they were very satisfied/satisfied with the quality of their home and 91% were very satisfied/satisfied with Blairtummock’s management of the neighbourhood.

98% said that they were very satisfied/satisfied with the customer care provided when last contacted the Association's office.

92% of those surveyed said they thought the rent was very/ fairly good value for money.

Full report can be accessed here.